At Pixels and Papers we understand that occasionally technical difficulties may make your digital files inaccessible, and we want to help whenever possible.

The following are our policies regarding the resetting of downloads.

After the initial 5 day window to download, your emailed download keys will expire, however, your downloads are available directly from your order history once you’re logged into our shop until the product retires from Pixels and Papers. We do not reset orders older than 30 days and encourage all of our customers to back up their files.

We appreciate your understanding, and thank you for supporting Pixels and Papers. Should you ever need anything, please don’t hesitate to contact us.